Successful Outsourcing
When managed correctly outsourcing provides your organisation with the ability to leverage specialist skills which either do not exist or would be too expensive to have in-house. Outsourcing has the potential to save both time and money whilst delivering just in time skills when needed for your business.
The flip side of this of course is that if you fail to manage your outsorucing agreements correctly the results can be disastrous.
In recent years, many organisations in both public and private sectors have increased the use they make of outsourced services. The outsource services market is currently worth an estimated $65 billion per annum and increasing. A survey by KPMG three years ago suggested that more than 90% of organisations have experienced serious problems with outsourcing contracts. Research by Dunn & Bradstreet suggests that almost 25% of outsourcing contracts break down each year.
The outsourcing trend originated with ancillary services such as cleaning, catering, security and distribution, but has in more recent years included areas such as facilities management, HR, accounts payable, IT, procurement and even elements of core service delivery.
Outsourcing means that the organisation becomes increasingly dependent upon the outsource service providers. Surveys by a number of management consulting organisations, however, suggest that having outsourced important functions, many organisations fail to manage these service providers in an effective manner. The consequences have included decreased levels of service, increased costs and poor morale amongst staff. Many organisations have found that failure by outsource service providers has struck at the heart of their organisation's core purpose.
Course Programme
To help you manage your outsourcing agreements to derive the maximum possible benefit available GA has designed a specialised 2 day training programme focused on all of the core skills you need to make outsurcing a success every time.
To view an outline agenda for our 2 day workshop click here.
This course programme would be tailored to suit your exact requirements and business circumstances.
Successful Outsourcing Learning Outcomes
The participants will emerge from the training programme with:
- An explicit understanding of the plans, actions, techniques and behaviours necessary to ensure that service providers meet requirements
- A better understanding of the key elements of, and approaches to, effective communications
- An explanation of the mechanisms required to measure and manage the performance of service providers
- A clearer perception of the steps necessary to ensure an effective and results-driven working relationship between service provider and client
- A blueprint for identifying potential barriers to effective service provider performance and tools to eliminate such problems, reduce the probability of them occurring, mitigate their impact or increase the notice provided before such problems occur
- A greater probability of ensuring service providers work to time and cost requirements
- A defined approach to crisis management, in the event of serious problems.
Key topics covered
- Outsourcing Trends
- Why Outsourcing fails in other organisations
- Monitoring and Controlling Outsource Service Providers
- Outsource Service Providers
- Tools and processes which have been proven to succeed
- The Nature of Power and Alternatives in the Service Provider Relationship
- Due Diligence
- Risk Analysis
- The Outsourcing Contract
- Communicating with Outsourcing Companies
- Crisis Management
Talk to a trainer
All of our outsourcing courses are run by trainers with a vast experience of what it takes to make outsourcing work. If you would like to have a no-obligation consutlation with one of our trainers in this area please let us know and we will set everything up for you.
Getting in Touch
To discover how we can help you get more out of your outsorucing straight away please call us on 0845 130 5714 or email info@contractlawtraining.co.uk.
Alternatively you can use our simple online contact form.
Recommended Reading
If you want to start learning more about outsourcing today please visit our recommended reading section..
OTHER AREAS OF INTEREST
Previous outsorucing clients have also been interested in the following training courses.
Commercial Risk Management
Commercial Awarness
Contract Negotiation
Practical Specification Writing
Business Contract Law
