Privacy Notice for Goal Achievement Limited T/A GA Training

Your privacy is extremely important to us so we want you to know exactly what kind of information we collect about you and how we use it.

We’ve set out all the details below.

Please take the time to read and understand this policy. And bear in mind that by using our websites and, or contacting us by telephone or providing information to us or by way of social media, you agree to its terms.

GA Training is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We reserve the right to change this policy from time to time and will do this by updating this page. You should periodically revisit this page to make sure you are happy with any changes that have been made.

At GA Training we will never misuse your data.  We will never sell your data and we have never had a security breach.

This policy is effective from 22nd May 2018.

This notice sets out how GA Training holds, processes and treats personal data and special category data. Personal data is, briefly, information about a living individual which can identify them. In the context of the majority of the information GA Training holds, this information is your name, address, email and telephone number (used primarily for promoting events, news and resources).

Special category data (formerly called sensitive personal data) is, briefly, personal data that is sensitive and must be treated with more care. In the context of GA Training, this will only ever be for food preferences at one of our open training courses.

Anyone who requires further information please visit the Information Commissioner’s website – www.ico.org.uk – or contact Kristy Smee, at info@ga-training.com.

What information do we collect and when?
We only collect information that we know we will genuinely use.

What information do we collect?
All information you choose to submit to us. You can do that in a number of different ways:

  • By filling in forms, for example when you make an enquiry about one of our courses, sign up to offers or download a resource such as a white paper from our website.
  • By sending us emails and text messages (SMS or MMS).
  • By adding posts, reviews and other comments to any of our websites, mobile apps or other community forums.
  • By liking or disliking our offers and promotions;
  • By interacting with us on social media platforms such as Facebook or Twitter etc.
  • By talking to us in person or over the telephone. For example, when enquiring about our services or making a complaint.

(Important: If you submit details to us of any other person (e.g. a friend) please make sure you have their permission first.)

The information we hold on file is:

Personal Information

  • Name
  • Job title
  • Company name
  • Phone number, including mobile where provided
  • Email
  • Address
  • Course attendance history
  • Area of interest

Financial Information
We do not request or store any your personal financial information such as credit card details.  All payments for places on our courses are handled securely by Eventbrite.

Eventbrite also does not keep or hold your credit card information on file by default.  You can opt to save a payment card when you create your personal Eventbrite account, and this can be deleted any time.

For more information please visit on how Eventbrite processes payments please visit – Eventrbrite

Technical Information
We might collect information about the kind of device you are using to view our sites e.g. mobile, laptop, tablet etc and also where in the world you are accessing our content from.  We might also collect things like your IP address, type and version of your internet browser, the operating system you use and your timezone setting.  Further details can be found in our cookie policy.

Don’t forget that with modern technology, you have more and more personal control over what information we and other organisations collect. For example, you can normally delete cookies and tracking technologies sent to your web browser. You can also change related settings to restrict them going forward, such as by using a private browsing mode (although this may affect your browsing experience on some websites). Plus, you can use the settings options in your mobile devices to restrict what sort of information websites and mobile apps are able to access and use about you. Online advertising networks, social media platforms and search engines (Google etc.) also provide tools to manage the data they collect about you, and how it is used and shared. We urge you to look out for these functions and tools and use them to manage your privacy in a way that suits you best.

Data retention and destruction
We will keep data only for so long as necessary.

We will keep basic data such as name, address and email address for ten years after a attendance at and / or purchase of one of our training programmes.  We do this as part of our commitment to “lifelong learning” and for the purposes of helping our learners who may need a historic record of the training they have undertaken for certification or accreditation. After 10 years, we will anonymise the data as it is still important for us to have records of attendance at our training programmes.

Special category data such as dietary requirements at one of our courses, will be deleted as soon as is reasonably practicable after each course takes place.

Feedback after a course will also be deleted ten years after the event.

We store personal data and learning records on Salesforce.com.  All GA Training users have a two-factor authentication for log in to Salesforce and their passwords to access Salesforce.com must be changed every 3 months.  We also have event log reporting enabled so that any downloads of data from Salesforce.com require sign off by our Data Processing Officer.  The Salesforce servers holding our data are all based in the EU.

For more information on Salesforce GDPR compliance please visit – https://www.salesforce.com/eu/campaign/gdpr/

Any personal information that is not securely stored on Salesforce.com, for example, a delegate list from one of our training courses is password protected.

Who do we share your information with?
In order to provide our services, we may need to share your personal information with a third-party such as one of our external course venues or a sub-contracted training consultant.  When this happens, all data sent is contained in a password protected format and destroyed by the recipient as soon as the training course is finished.

International transfer of your information
Although we’re based in the UK, we use suppliers from many parts of the world to help ensure you receive the very best in products and services from us.

To allow us to run our business on this basis, the information we collect may on occasion be transferred to, stored and used at premises in other countries including the United States of America.

Naturally, we aim to ensure all our suppliers take information security as seriously as we do.

Even so, information protection laws can vary from country to country.

For instance, the law of the country in which you are resident or domiciled may offer a higher standard of protection than the laws in the UK and/or the other countries in which we store and use the information we collect. Any transfer of information we make to other countries could result in that information being available to their government and other authorities in those countries under their laws.

Other
We will be transparent with the data subjects, specifically, and our customers in general, if any personal data is lost, stolen or compromised.

Any individual wishing to know what personal data of theirs is held by the GA Training should enquire in writing to Kristy Smee, GA Training, Highstone House, 165 High Street, Barnet, Hertforshire, EN5 5SU.  We will respond to this request in full within one month from receipt of the request.  No fee will ever be charged to fulfil a request for personal data.

About us
Our full legal name is Goal Achievement Limited.  T/A GA Training.

We are a limited company incorporated in England and Wales. Our registered company number is 334 3326 and our registered address is Highstone House, 165 High Street, Barnet, Hertfordshire, EN5 5SU.

We are the data controller of the information you provide us with. This term is a legal phrase used to describe the person or entity that controls the way information is used and processed.

We are registered with the Information Commissioner’s Office in the UK. Our registration number is [Insert number].